Reviews Of Tomball Pet Resort

I booked our family puppy for the first time to stay here for about 5 days. Our puppy has never been introduced to other dogs or other people so we were all nervous about our girl staying. The staff did a fantastic job at making us feel welcomed and at ese. They answered all our questions and took the time to greet our puppy before taking her. We wanted to try her out in the daycare to play with other dogs. The manager had called us a hour or so after dropping her off and said she was not having the best time in daycare and he moved her to the individual daycare and explained everything to me and answered all my questions over the phone. We got to see our puppy playing with the staff members and having fun by watching the videos they posted of her on Facebook. The whole expectation of them taking care of our puppy was amazing. We will be coming back very soon!

My Lab just stayed here for 10 days while I was out of town. My dog came home happy and smelling great. I got to watch on Facebook my dog hanging out in his room and playing in daycare. I have used this place several times before and always a great outcome. Customer service is always on point. Prices are really fair and My dog is always happy coming to this place.

I have been using Tomball Pet Resort for almost 5 years. My pit-mix loves coming here and staying with them while I go out of town for work and vacation. The Staff always greets us by name and makes sure his feeding instructions are good along with emergency contact information. My dog gets to play with other dogs while he stays here. I will not take my dog anywhere else but here while I'm gone. It feels really good to drop my dog off for a week or so and feel relaxed knowing he is in great hands and care. recommend using Tomball Pet Resort for your pets.

Our Sweet dog loves Tomball Pet Resort! He comes on a regular basis to play in the daycare with other dogs while I'm working. The staff is always at the door greeting us early in the morning and our dog just runs right on in. He always comes home happy and tired and clean from playing all day. They also post videos of daycare playing throughout the day on Facebook. Really great price to bring your dogs to play and never paying for a bath when we pick up. The staff is wonderful as well, we had a hiccup with a charge one day and when I had brought it to the attention of one of the girls upfront she was very apologetic more than she should have been due to me taking a bad day I had out on her that I should not have done She told me the General Manager would get with me ASAP and continued to apologize. The next morning around 8am they General Manager had called spoke with me apologized and fixed the situation right away. They were on top of the situation fixed it and were super sweet the entire time and was very professional when I wasn't. Thank-you to the entire staff of Tomball Pet Resort for the love and care you put in to taking care of all our pets.

We kept both our cat and dog here over the Thanksgiving weekend while we had family visiting for the holiday. We have never left our fur-babies before so we were little nervous. As soon as we had walked in we were greeted by the staff that works the desk who were really kind and friendly to us and our fur-babies. Not long after the Manager of the facility had walked up and introduced himself not only to us but our pets as well. He and his staff were answering all our questions and understood how nervous we were and they did a wonderful job of making sure we were comfortable before leaving them. We were shown exactly where our pets rooms were at and told what their days would be like here. When we had picked-up the staff told us they both did great boarding and our dog had a lot of fun doing his fetch and tug activities and our cat loved the suite he was in. What my husband liked was they went over the invoice with us making sure everything was okay and if we had any questions before charging our card. The facility looked and smelled cleaned each time we had came all staff members were smiling and happy and talked to us. Most importantly our pets came home happy, we are beyond over joyed that we had found a amazing place to bring our pets when we travel or have company over. We were so pleased we made future appointments with them to bring our dog and cat even made play daycare days for our dog to come and play with them. From the bottom of our hearts we thank-you Tomball Pet Resort for the love and care you put into all the fur-babies that come to stay with you.